Quicksupport is a pre-configured remote support tool based on Teamviewer. Once installed, the Kickle support team will be able to assist you remotely. 


WARNING:

If you're using version Kickle 2.x (Kickle for Skype for Business):

You need to restart the Kickle device in administrator mode. 

The following articles will guide you on how to restart your Kickle device to admin mode: 
https://support.kickle.com/support/solutions/articles/8000050923


Once done, you can continue the procedure


First, download Teamviewer QuickSupport: http://quicksupport-fullinstallation.kickle.com/

Once the download is complete, double-click the downloaded file and follow the instructions below:
 
1. Welcome to the installation, tap 'Next' to continue.

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2. Check the 'Company / Commercial use' options and tap 'Next' to continue with the installation process.


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3. Once the installation process has completed, click 'Next' to define the unattended access.

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4. Fill in the personal 'password' and 'confirm password' fields with the following password: KICKLE@room


WARNING

It is very important to use the password KICKLE@room

You'll be able to change it later on if you want to remove the access.


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5. Tap 'Next' to continue.
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- Tap the 'Allow and finish' button. 

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Capture or write down your 'ID' and 'Password' and send it to the Kickle support agent. They will assist you in the migration process.